Administrative employee customer contact

What are you going to do?

- you read emails from customers and answer practical questions

- you forward emails with complex questions to the right person

- you take care of the registration of customers for the educational activities

- you inform customers who have registered about the activity

- you arrange the user agreements for our fellow users who reserve the classrooms

- you inform the fellow users about the use of the spaces

- you call customers if they don't answer emails

- you provide interested parties with the necessary information for volunteering

- you are willing to have chat conversations with customers

When does this job suit you?

- minimum MBO-4 working and thinking level, preferably towards communication

- a customer-oriented attitude: serving, clear and friendly

- being able to deal with different types of customers

- extensive experience in customer contact, especially online and by telephone

- excellent command of the Dutch language in word and writing

- preferably command of one or more other languages

- careful, reliable and punctual

- think along from the question and come up with creative solutions

- affinity with non-profit organizations

What do you get in return?

- attractive assignments with plenty of room for your own input

- volunteer contract for the duration of 1 year (extension possible), after a probationary period of 1 month

- great work location with own workplace

- new contacts and new experiences

- discount on all activities of Aardbalans

- working hours in consultation

Who can give you more information?

Jan-Willem van Velzen

[email protected]

06-39736269